Returns & Refunds

  1. You will only be refunded if you received the wrong product instead of the ordered product and you must notify One Ummah BD within 24 hours of receiving the product.
  2. Your returned product will be refunded after verification.
  3. If you have selected ‘Cash on Delivery’ as the payment method and you have not paid for the product then you will not get any refund.
  4. Additional charges will be refunded if more money is deducted due to technical error in the case of online payment or if you send us extra money for the value of your product.
  5. It usually takes 8-10 days to process the refund. If you do not receive a refund in the meantime, please email [email protected] to this email address.